A comprehensive training program is essential for maintaining quality and consistency in your family-owned coffee shop. Well-trained staff not only make better drinks but also become passionate advocates for your coffee program and more valuable team members overall.
Start by developing a structured training curriculum that covers both technical skills and coffee knowledge. Include modules on:
Coffee basics (origin, processing, roasting)
Proper grinding and dosing
Espresso preparation and troubleshooting
Milk steaming and latte art
Manual brewing methods
Equipment cleaning and maintenance
Customer service and education
Health and safety protocols
Regular staff cuppings are essential for developing palates and maintaining quality standards. Schedule weekly or bi-weekly sessions where your team can taste new coffees, calibrate their palates, and discuss flavor profiles. These sessions also provide valuable team-building opportunities.
At Haiku Brew Coffee, we support our wholesale partners with comprehensive training resources, including on-site training sessions, video tutorials, and detailed reference materials. We understand that family businesses often have unique training needs and scheduling constraints, so we offer flexible training options to accommodate different situations.
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